Department of 21st Century Learning » Device Protection Plan

Device Protection Plan

WHAT IS THE DEVICE PROTECTION PLAN?  

As a complement to Beekmantown CSD’s 1:1 Digital Literacy initiative, parents of children in grades 3-12 who have a Chromebook issued to them have the option each year of enrolling in a Device Protection Plan (DPP). This Device Protection Plan is available and is managed through the district’s student-run help desk club. 

Enrollment in this DPP will minimize potential repair and/or replacement costs that could result from accidental damage to the device assigned to your child. Although parents are not required to purchase a DPP, they are strongly encouraged to consider it as the DPP will protect a student's device against accidental damage and theft. Coverage under the DPP begins when payment is received by the district and covers the student's device for the duration of one school year ending June 30th.  If payment is received prior to the start of Summer vacation for the following school year, student issued devices may also be taken home, after being inspected by the Department of 21st Century Learning and will be covered by the DPP over the summer.

 

WHAT IS COVERED UNDER THE DEVICE PROTECTION PLAN?

  • One (1) repair of non-intentional, non-negligent damage per school year ending June 30th.  This includes cracked screens, top and bottom plastic housings, replacement keyboard and/or touch pads, wireless network cards, motherboard issues, and other hardware issues such as video cables & broken ports.
  • Any additional repairs of non-intentional, non-negligent damage which occurs during the enrollment period will incur a fee based on the following sliding scale: 2nd repair - $10 deductible, 3rd and all subsequent repairs - full cost of parts.  
  • Loss of device. Loss of device means complete or partial destruction of the device due to fire, flood or other acts of god. The Device Protection Plan also does not cover a device that has been lost or misplaced.
  • A device which is stolen (Please see section below)
  • Any other items which are deemed warranty repairs (battery, WiFi card, back lighting, etc.)
 

WHAT IS NOT COVERED UNDER THE DEVICE PROTECTION PLAN?

  • Intentional damage, negligence or damage caused by misuse of the device.  Such actions will require payment for parts or replacement at full price plus a service fee. 
  • Damage to a device which occurs while the device has been removed from its protective case. 
  • Damaged headphone and/or USB port(s)
  • Damaged, stolen or lost power adapter/cords. Replacement power adapters can be purchased directly from the Student-Run Help Desk or through links supplied on the district’s website available here: Chromebook parts
  • Lost or misplaced device.  
  • Repair or replacement of the protective case. Please note that students at Beekmantown CSD are issued Chromebooks and cases every three to four years depending on the student's grade level. Care should be exercised when the device is issued to the students to treat these items well.  The protective cases are made well and meant to last during that time, but are not indestructible. 
  • Please note that the final determination of whether damage is deemed intentional, negligent or the result of misuse will be determined by the Student Run Help Desk, a District Administrator and the Dept. of 21st Century Learning.
 

WHAT IF MY CHILD'S DEVICE IS STOLEN?

If the device is stolen on school property, including buses, the incident must be reported by the student to the School Resource Officer within 48 hours. Once the School Resource Officer supplies the Department of 21st Century Learning this report, a replacement device can be issued.

If the device is stolen outside of school, the parent/guardian must file a police report within one (1) week. A copy of the report must be turned in to the Department of 21st Century Learning.  Once this report is received, a replacement Chromebook can be issued.  If a student does not have a DPP and the device is stolen, the parent/guardian will be responsible for the full replacement cost of the device.

 

WHAT IS THE PROCESS FOR REPAIR OR REPLACEMENT TO A DAMAGED DEVICE?

The damaged device must be brought to the Student Run Help Desk, or the Dept. of 21st Century Learning so that a trouble ticket can be created in the ticketing system. The student will need to provide as detailed explanation as possible of what the issue(s) is/are.  If the damage is claimed to be accidental the student must provide an explanation that lead to the damage.  Once a ticket has been created every effort will be made to repair or replace the device within three business days (depending upon availability of replacement parts).  If there are any fees associated with the repair, assigned devices will be returned to the student once these fees have been paid. 
 

CANCELLATION OF POLICY

Verified reports of intentional misuse or abuse (e.g. throwing, kicking, punching) of devices will result in a charge for the full repair cost of any device and will result in the cancellation of the Device Protection Plan for that current school year. If cancellation of a Device Protection Plan occurs, no refund will be issued.

 

WHAT IF I CHOOSE NOT TO ENROLL IN THE DEVICE PROTECTION PLAN?

If you choose not to enroll in the Device Protection Plan, it is asked that parents still visit the link below so that you have noted your preferences.  The Device Protection Plan is not required, but we want to make sure that all parents are informed that it is available and what it means if they choose not to obtain it.  Parents who DECLINE the purchase of a Device Protection Plan or do not fill out the DPP form are responsible for 100% of all repair or replacement costs and service fee for the device if they become damaged and will be billed by the district. This is consistent with New York State Education Law Section 701. 

 

The following prices are current costs for common repairs. Costs of these parts are subject to change without prior notification.  

 

Total Unit Replacement :  $290 (Chromebook, power adapter & case)

Damaged Parts replacement costs without a DPP or in situations not covered by the DPP as outlined above.

Part 

Price

Service Fee

$20

Case (Fabric)

$38

Daughterboard

$36

Speakers

$10

Battery

$40

WiFi Card

$23

Keyboard

$59

Touchpad

$25

Video Cable

$10

Screen

$35

Webcam

$10

Shell (Top and bottom plastic housing)

$70

Hinge (Set of 2)

$15

 

 

HOW DO I ENROLL IN THE DEVICE PROTECTION PLAN?

You may visit:

http://www.bcsdk12.org/dppenroll/

 

Please note that you must provide your child’s full first and last name as it has been supplied to their school when processing the device protection plan payment. Please note that enrollment in the DPP is non-refundable even if the child unenrolls from the district. Enrollment in the DPP may be done at any time during the school year. However, all devices will be inspected prior to coverage beginning to ensure that no prior damage exists.

 

If you have any questions about the Device Protection Plan, please contact us at dpp@bcsdk12.org