Department of 21st Century Learning » Remote Teaching, Learning & Tech Support Resources

Remote Teaching, Learning & Tech Support Resources


Computer Help

Beekmantown CSD's Department of 21st Century Learning has been working hard to provide enhanced support services to our school community during this period of remote teaching and learning.  We recognize that all of us are vital partners in supporting our students' education. As such, we are providing a variety of tech support services, Chromebook repair & wireless hotspot issuing. Please take advantage of these resources to let us help you.



For Chromebooks in Need of Repair: 

Step 1: If your child’s Chromebook is in need of repair, please call the Chromebook
repair line at 518.324.3538
Step 2: Leave a message providing the following information:
  • Student’s name
  • Chromebook asset tag number (red/silver or white/blue sticker on the bottom of device)
  • Issue needing repair
  • Telephone number where you can be reached

Step 3: The Department of 21st Century Learning will receive notification of the request.
Step 4: You will be contacted to make arrangements for you to drop-off the Chromebook at the main campus, High School Entrance.
      • Chromebook MUST be placed in a sealed, plastic bag and the device will be quarantined for a couple of days.
      • Loaners will no longer be issued after June 5th.


Step 5: After the device is repaired arrangements will be made for you to pickup the device from the main campus, High School Entrance.
      • If there is a cost associated with the repair you will be required to make the payment at the time of pickup.
      • Repair times will take at least 1 week, and possibly longer based on technician and part availability.


Live Chat Tech Support
(Not available during the summer break)

The Department of 21st Century Learning, in collaboration with the BCSD Student Help Desk, aka the BeekSquad, has teamed up to provide live, chat-based, general tech support for parents, students and staff.  Staff will monitor this support site from 8 am until 4 pm Monday through Friday during the regular school year. Expanded hours may be possible based on availability. To access the live tech support page, please visit:

We appreciate all you are doing on the homefront to support your child(ren)’s education.  With your help and cooperation we will get through this and come out stronger than before as a school community.



For Wireless Hotspot Reservation

(Not available during the summer break)

The Beekmantown Central School District is offering a limited number of free wireless hotspot devices to students who do not have Internet access at home.  These wireless hotspots (called Kajeets) enable students to “check out” Internet service for up to two weeks at a time—absolutely free. Both the device and monthly service fees are fully paid by the district.  The program is intended to help BCSD students access online resources at home to help bridge the digital divide and ensure educational equity. To ensure peace of mind, these devices use internet content filtering and are scheduled so that they cannot be used between 11 p.m. and 6 a.m.  The borrowing limit is one device per household, but these devices can be signed out repeatedly throughout the year.  

We ask that parents or guardians fill out the reservation form linked below. By signing this form, the parent agrees to assume all responsibility for equipment signed out to the student.  A replacement fee of $99 will be charged if the device is lost, damaged or not returned.

Please note that you must have a reliable and strong cellular service where you live in order for the Kajeets to work properly.

Additionally, Spectrum Communications is currently offering  free broadband and Wi-Fi access for 60 days to households with K-12 students who do not already have a Spectrum broadband subscription. To enroll call 1-844-488-8395. Installation fees will be waived for these customers. For information on other options for low cost Internet service, you may also want to visit http:


Useful Links & Files:

Chromebook 101 for parents and students: