Tech Support Resources
- Submit a ticket
- Wireless Hotspots
- Username & Passwords
- Printing from Chromebooks at Home
- Tech Guides for Parents, Guardians & Students
Submit a ticket
Chromebooks in Need of Repair:
*Please note that we do not provide Loaners when a device is brought in for repair .
Step 1: If your child's Chromebook is in need of repair, please fill out a Help Desk ticket using the link provided below. You will need to click on the box that says "Sign in with Google" and have your child's Google account and password if prompted.
Student Tech Support Request Form
Step 2: If you are submitting the request during the school year please have your child bring the Chromebook to the Dept. of 21st Century Learning. If you are submitting the request during the summer months a technician will be in touch with you as soon as possible to arrange repair.
Step 3: If there is no Device Protection Plan on file and the repair has a cost associated with it, the invoice will need to be paid prior to your child getting their Chromebook back.
Wireless Hotspots
For Wireless Hotspot Reservation
The Beekmantown Central School District is offering a limited number of free wireless hotspot devices to students who do not have Internet access at home. These wireless hotspots (called Kajeets) enable students to “check out” Internet service for up to two weeks at a time—absolutely free. Both the device and monthly service fees are fully paid by the district. The program is intended to help BCSD students access online resources at home to help bridge the digital divide and ensure educational equity. To ensure peace of mind, these devices use internet content filtering and are scheduled so that they cannot be used between 11 p.m. and 6 a.m. The borrowing limit is one device per household, but these devices can be signed out repeatedly throughout the year.
We ask that parents or guardians visit the link below for more information. Please note that you must fill out TWO forms in order to obtain a wireless hotspot: 1.) a Parental Consent Form and 2.) a Wireless Hotspot Reservation form both of which are available by visiting the link below.
Please note that you must have a reliable and strong cellular service where you live in order for the Kajeets to work properly. Parents who have signed out Kajeets and not returned them will not be eligible for signing out these devices until they are returned. It is also important to note that you MUST fill out a Parental Consent form and THEN reserve a unit.
For full information about the Wireless Hotspots @ Home program, visit:
http://www.bcsdk12.org/wirelesshotspotsathome/
Usernames & Passwords
All students PreK3 through 12th grade are issued usernames and passwords to enable them to login to district provided devices and online resources. In almost all cases our usernames follow the format of lastname.firstname@bcsdk12.org If you are trying to assist your child in logging in from home, we ask that you start by reaching out to one of your child's teachers using a secure method like the ParentSquare app. If there are still problems with the child logging in, then we would ask that the teacher create a help desk ticket on behalf of the student.
Printing from Chromebooks at home
You can print from your Chromebook if necessary using MOST printers that connect to Wi-Fi or a wired network. Currently, Chromebooks do not support Bluetooth printing. Tip: You can also use a standard USB cable to connect your printer to your Chromebook. When you use a cable, you will see a notification. Follow any onscreen instructions. Please note that your printer won't need to be connected to Wi-Fi if it is already directly connected to your Chromebook. Support for printing at home may be found by using the link from Google below. No at home support beyond this can be provided however due to the limitations of time, staff and remote resources.
Set up your Chromebook to print at home
Tech Guides for Parents, Guardians and Students
The following resources are provided for parents, guardians and students to see the district is using Google's products, including Chromebooks and G Suite for Education. Google for Education aims to equip students with the tools they need to learn and collaborate anytime, anywhere.
- Guardian's Guide to G Suite for Education
- Using Docs, Slides, Sheets, Forms and more, your child can create and collaborate in real time.
- Using Docs, Slides, Sheets, Forms and more, your child can create and collaborate in real time.
- Guardian's Guide to Chromebooks
- Chromebooks are simple yet powerful, secure and shareable devices your child uses to create.
- Chromebooks are simple yet powerful, secure and shareable devices your child uses to create.
- Guardian's Guide to Security & Privacy
- Learn about Google’s commitments and how we prioritize security from the beginning in our products.
- Learn about Google’s commitments and how we prioritize security from the beginning in our products.
- Guardian's Guide to Classroom
- Your child uses Classroom to access assignments and communicate with their class.
- Your child uses Classroom to access assignments and communicate with their class.
- Guardian's Guide to Accessibility
- Accessibility features are built into G Suite and Chromebooks, so your child can learn in a way that works for them.
Username & Passwords
All students PreK3 through 12th grade are issued usernames and passwords to enable them to login to district provided devices and online resources. In almost all cases our usernames follow the format of lastname.firstname@bcsdk12.org If you are trying to assist your child in logging in from home, we ask that you start by reaching out to one of your child's teachers using a secure method like the ParentSquare app. If there are still problems with the child logging in, then we would ask that the teacher create a help desk ticket on behalf of the student.
Printing from Chromebooks at Home
You can print from your Chromebook if necessary using MOST printers that connect to Wi-Fi or a wired network. Currently, Chromebooks do not support Bluetooth printing. Tip: You can also use a standard USB cable to connect your printer to your Chromebook. When you use a cable, you will see a notification. Follow any onscreen instructions. Please note that your printer won't need to be connected to Wi-Fi if it is already directly connected to your Chromebook. Support for printing at home may be found by using the link from Google below. No at home support beyond this can be provided however due to the limitations of time, staff and remote resources.
Tech Guides for Parents, Guardians & Students
The following resources are provided for parents, guardians and students to see the district is using Google's products, including Chromebooks and G Suite for Education. Google for Education aims to equip students with the tools they need to learn and collaborate anytime, anywhere.
- Guardian's Guide to G Suite for Education
- Using Docs, Slides, Sheets, Forms and more, your child can create and collaborate in real time.
- Using Docs, Slides, Sheets, Forms and more, your child can create and collaborate in real time.
- Guardian's Guide to Chromebooks
- Chromebooks are simple yet powerful, secure and shareable devices your child uses to create.
- Chromebooks are simple yet powerful, secure and shareable devices your child uses to create.
- Guardian's Guide to Security & Privacy
- Learn about Google’s commitments and how we prioritize security from the beginning in our products.
- Learn about Google’s commitments and how we prioritize security from the beginning in our products.
- Guardian's Guide to Classroom
- Your child uses Classroom to access assignments and communicate with their class.
- Your child uses Classroom to access assignments and communicate with their class.
- Guardian's Guide to Accessibility
- Accessibility features are built into G Suite and Chromebooks, so your child can learn in a way that works for them.